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Tell us what happened.
Text the claims number on your plan card. Our team — backed by an AI assistant trained on common repair patterns — replies in seconds and asks a few simple questions.
Zeal is the team that administers the protection plan you bought from your local appliance, electronics, or furniture store. When something breaks, we're who you reach — and our job is to make the next part easy.
Don't have your plan documents handy? Email help@zealprotect.com — we'll find it.
You don't need to remember a password, log into anything, or upload a PDF. The whole thing runs on the kind of text-message conversation you already have a dozen times a day.
Text the claims number on your plan card. Our team — backed by an AI assistant trained on common repair patterns — replies in seconds and asks a few simple questions.
A picture of where the water's pooling, the error code on the display, or the dent on the panel is usually all we need to confirm coverage and route the right technician.
If your plan covers it, we dispatch a brand-certified technician — often within a day or two — and pay them directly. You don't see a bill for covered repairs.
Our AI assistant takes the intake so you can start a claim at 11pm. Every claim is reviewed and approved by a human on our claims team before anyone gets dispatched.
We route by brand and product — Whirlpool, Sub-Zero, Samsung, La-Z-Boy, and dozens more — so the person who shows up actually knows your product.
Covered repairs are paid directly to the technician by Zeal on behalf of your retailer. You don't pay and wait for reimbursement.
If something isn't covered, we'll say so plainly, point to the line in your plan, and help you understand the next-best option — even if it's not a Zeal one.
Each retailer has its own claims line printed on your plan card and in your email confirmation. If you can't find yours, write to us at the address below and we'll send it to you.